Shipping policy

Shipping & Delivery Policy

Shipping Destinations

DANFÉE delivers to the following destinations:

  • North America: United States and Canada.

  • Europe: European Union, United Kingdom, Switzerland, and Norway.

  • Oceania: Australia and New Zealand.

  • Asia: Singapore, Japan, South Korea, and Taiwan.

  • Middle East: Israel, United Arab Emirates, Saudi Arabia, and Qatar.

Delivery to remote areas may be subject to carrier availability.

Order Processing

  • In-stock items: Dispatched within 3 business days after payment confirmation.
  • Customized items: Completed within 7–10 business days after payment and confirmation of customization details, then arranged for shipment.
  • Order cancellations: To cancel your order, please contact us within 24 hours of placing it.

Business days exclude weekends and public holidays. Shipping time is additional.

Free International Shipping

We offer complimentary shipping via UPS, FedEx, or DHL. You will receive tracking information once your order is dispatched.

Delivery times vary by destination. Customs inspections, holidays, or carrier disruptions may cause delays.

Customs Duties & Clearance

Applicable customs duties and import taxes are displayed and collected at checkout to support efficient clearance.

The courier handles customs clearance and may contact you by phone or email to request identification or other required information. Please respond promptly to avoid delays.

If you are asked to pay duties or taxes already collected at checkout, please contact us before paying.

Free Local Returns

For eligible returns, we provide a local warehouse address in your country and complimentary return shipping. Please contact us for authorization and instructions before returning an item.

To prevent misuse, the order dates of two orders receiving free return shipping must be at least 30 days apart.

Return eligibility, including customized items, is subject to our Return & Refund Policy. This restriction does not affect your applicable statutory rights.

Delivery & Support

Please provide an accurate address, telephone number, and email address. A signature may be required upon delivery.

For delayed, damaged, incorrect, or missing items, contact us through our Contact page with your order number. For damaged items, please include photographs and retain the packaging.