Return & Refund Policy

60-Day Returns

DANFÉE offers returns within 60 days of the order date, subject to the conditions below.

To request a return, contact info@danfee-shop.com with your order number. Please contact us before sending your item back so we can provide return instructions.

Free Return Shipping

We reimburse eligible return shipping costs. Please provide your shipping receipt or proof of payment, together with your bank account or PayPal details.

To prevent misuse of our free return policy, if you return an order, free return shipping for a subsequent order is available only if that order is placed at least 30 days after the order date of the returned order. Eligible items may still be returned within this period, but return shipping costs will not be reimbursed.

This restriction does not apply to defective, damaged, or incorrectly supplied items, or where applicable law requires us to cover return costs.

Return Conditions

For returns under our voluntary 60-day policy, items must be unworn, unused, and in their original condition, with their original packaging, certificates, tags, and included accessories. Please provide your order number or proof of purchase.

These conditions do not limit your statutory consumer rights.

Local Return Addresses

Please view our local return addresses to find the return address for your country.

If your country is not listed, contact us for return instructions.

Damages and Issues

Please inspect your order upon delivery and contact us promptly if your item is defective, damaged, or incorrect. Include your order number and photos so we can assess the issue and arrange an appropriate solution.

Exceptions / Non-Returnable Items

Personalized items, including engraved jewelry and pieces made to your individual specifications, are excluded from change-of-mind returns unless otherwise agreed.

Gift cards are non-returnable except where required by law. Sale items remain eligible for returns under this policy.

These exclusions do not affect your rights if an item is defective, damaged, or not as described.

Exchanges

To exchange an item, request a return and place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

For eligible online purchases delivered to the European Union, you have the right to withdraw from your purchase without giving a reason within 14 days of receiving your goods.

To exercise this right, email us with a clear statement of your decision to withdraw. You must send the goods back within 14 days of notifying us.

Goods made to your individual specifications or clearly personalized may be excluded from this right. You may inspect items as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

For qualifying withdrawals, we will refund your payment, including any standard outbound delivery charges, within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

Refunds

For returns under our voluntary 60-day policy, we will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to process the refund. If more than 15 business days have passed since approval, please contact info@danfee-shop.com.

Where applicable law requires an earlier refund, that deadline will apply.

Contact Us

For return or refund assistance, email info@danfee-shop.com.

Nothing in this policy limits your statutory consumer rights.